Our professional staff can transparently enhance our clients' existing systems providing the following benefits:

Reduced resource redundancy and labor costs

Reduced operating costs (infrastructure and maintenance)

Improved service coverage (24x7)

Enhanced support across service lines and levels

BilingualOps specialized business process outsourcing expertise lies in inbound and outbound client generation and retention enabling the alignment of practical cost-effective  solutions with the specific outsourcing strategies and needs of our client.

Our delivery platform is further strengthened by the collective experience of our management team. Spanning numerous industries and specialties, their proven knowledge provide our clients with increased value and a strong framework for success. 

Our clients also derive great value from our ability to consistently provide operational excellence, significant cost reduction and energized partnerships.  The entire team, from executives to front-line agents, always put the customer first.

The BilingualOps advantage goes beyond what clients have come to expect from a leading BPO service provider. Our difference lies in our ability to exceed our client’s expectations while consistently providing added value in the following ways:

The use of innovative processes, ideas and technology to save our clients money while delivering greater value and incremental benefits.

A corporate culture dedicated to -performing beyond -client expectations

Extensive use of Quality Management initiatives to enable process improvements exceeding industry benchmarks and identify opportunities for automation to eliminate redundancies.

Cultural alignment and proven partnering ability to become an integral part of your organization and strategy.

          Services

             Inbound                                                 Outbound

             Tele Sales and Order Booking                   B2C and B2B Customer Acquisition
             Cross Sell and Up Sell                             Lead Generation                      
             Customer Support                                    Win Back Programs
             Helpdesk services                                    Tele Surveys
             Query Handling services                           Customer Loyalty Programs
             Technical support                                     Service Satisfaction Follow-ups
             Collections                                              Database Enhancement
             Email & Chat support                               Up Sell/Cross Sell


            Service Level Agreement Compliance

            Tracked and bench-marked parameters against SLAs:

            Conversion Ratio (for Inbound Sales)
            Average Speed of Answer
            Average Handling Time (includes Talk time and Wrap-up time)
            Abandon Rate
            First Time Resolution (Tech support)

BilingualOps offers flexible partnering programs to incubate a healthy business relationships.  It gives our clients the guaranties necessary to safeguard against fraudulent, incompetent and uncommitted propositions. 

Under the partnering program both our client and our company equally share personnel related expenses until the campaign  reaches expected production levels.

This program avoids you, the client,  having to pay all of your costumer contact related expenses until  we can prove we can actually do the work to your satisfaction. 

Furthermore, the partnering program allows the client to switch back and forth between the partnering and the fixed rate payment mode throughout the life of the contract.  This flexibility safeguards your business against downturn market conditions until the storm passes through.  In fact the partnering program has been well received by companies that experience cyclical production periods.

Contact Us

Regardless of budget size, we at BilingualOps are flexible and open to finding cost effective solutions for all our clients.  Our hourly all inclusive rates start as low as $8.50 dollars with everything included and our live per call rates as low as 48 cents. 

For a non obligation quote please contact us at info@bilingualOps.com and let our friendly staff help you find the right solution to your customer contact needs.

BilingualOps is an equal opportunity/affirmative action employer supporting workforce diversity.

   bilingual operators - bilingual telemarketers - bilingual call center - spanish operators - bilingual contact center