Inbound                                                 Outbound

             Tele Sales and Order Booking                   B2C and B2B Customer Acquisition
             Cross Sell and Up Sell                             Lead Generation                      
             Customer Support                                    Win Back Programs
             Helpdesk services                                    Tele Surveys
             Query Handling services                           Customer Loyalty Programs
             Technical support                                     Service Satisfaction Follow-ups
             Collections                                              Database Enhancement
             Email & Chat support                               Up Sell/Cross Sell


            Service Level Agreement Compliance

            Tracked and bench-marked parameters against SLAs:

            Conversion Ratio (for Inbound Sales)
            Average Speed of Answer
            Average Handling Time (includes Talk time and Wrap-up time)
            Abandon Rate
            First Time Resolution (Tech support)